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ARBITRATOR SETUP
Set Up Your Practice
First visit? Keep Guided Practice selected and start with the sample case. Select Enter Practice Room; case materials and help are available inside.
Your Role: Arbitrator
You are the arbitrator: a neutral decision-maker. Give both parties a fair hearing, test the evidence, and explain your own findings. You do not represent either side.
Your First Task: Introduce your role, explain how each party will be heard, and ask about the scope and procedure.
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Optional Preparation
Before You Begin
- Read the case and exercise rules. If a course or training program assigned a case or role, follow that assignment. Guided practice supports published and custom cases; focused exercises use the included sample.
- You act as the arbitrator. Published cases keep private participant profiles out of your brief. Custom case authors can see both profiles, so they already know information that would otherwise be hidden.
- Keep the conversation going until the current task is done. In Guided Practice, use Complete This Step below the message box: confirm both completion checks, then select Continue to Next Step. The final step offers Go to Closing Record. Focused exercises stay with one skill. Open Practice Steps & Tips for optional help.
- Each session allows 30 of your turns, with up to 2,000 characters per message. Enter sends; Shift + Enter adds a new line. Open Scoring Rubric below to see how your practice is assessed.
- Download your transcript and closing work before leaving. Refreshing or closing this page can lose them. The site does not save conversations or feedback. AI processing is subject to the provider's data policies.
- Feedback is a formative AI assessment, not an official grade. Compare its evidence with your transcript. Use fictional or appropriately de-identified material.
About Arbitration — American Arbitration Association. This background resource does not replace the rules stated in an exercise.
Scoring Rubric
Eight equally weighted skills. Scores reflect demonstrated behavior, not politeness, conversation length, or whether a preferred outcome was achieved.
- Neutrality & Fair Process
- Give both parties a meaningful opportunity to participate and avoid prejudgment.
- Scope & Issue Definition
- Identify the issues, requested relief, and limits of the exercise submission.
- Hearing Management
- Explain and apply a clear, proportionate hearing process.
- Questioning & Listening
- Ask focused, evenhanded questions and respond to the answers.
- Evidence & Credibility
- Distinguish assertions from support and explain how conflicts or gaps affect findings.
- Application of Exercise Rules
- Apply the supplied rules and burden of proof without inventing authorities.
- Reasoned Decision
- Connect findings and reasons to a clearly stated practice outcome.
- Clarity, Ethics & Closure
- Communicate the result or adjournment accurately and preserve procedural fairness.
How Scores Work
- 0 — The observed approach was seriously ineffective or inappropriate.
- 1 — The skill was attempted, with major gaps or counterproductive choices.
- 2 — Some useful elements appeared, but important gaps remained.
- 3 — The skill was demonstrated competently, with clear room to improve.
- 4 — The skill was applied effectively and consistently to the case.
- 5 — The skill was applied precisely, consistently, and responsively to the case.
- Not Observed — There is not enough evidence to score this skill; it is excluded from the total.
Unobserved skills are excluded from the total. A short session may provide only limited evidence.